Privacy Policy

1. INTRODUCTION

The Houze Hotel ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hotelhouze.com, make reservations, or stay at our hotel.

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2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We may collect the following personal information when you interact with our services:

Contact Information: Name, email address, phone number (including mobile number), mailing address
Reservation Information: Check-in/check-out dates, room preferences, special requests, guest count
Payment Information: Credit card details, billing address
Identification Documents: Government-issued ID for check-in purposes
Guest Preferences: Room type preferences, accessibility needs, amenities requests
Loyalty Program Information: Membership details, rewards status (if applicable)
Correspondence: Any information you provide when contacting us via email, phone, text message, or through our website

2.2 Information Collected Automatically

When you visit our website or stay at our hotel, we may automatically collect:

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on pages, links clicked, booking patterns
Location Data: General location information based on IP address
Cookies and Similar Technologies: We use cookies to enhance your experience and analyze website traffic
Security Camera Footage: For safety and security purposes in public areas of the hotel

2.3 Information from Third Parties

We may receive information about you from:

Travel booking platforms and online travel agencies
Payment processors
Travel partners and affiliates
Public sources (for fraud prevention)

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3. SMS/TEXT MESSAGE COMMUNICATIONS POLICY

By providing your mobile phone number to The Houze Hotel, you agree to receive text messages from us via our mobile text message provider, Whistle Messaging. You will receive texts about:

Reservation confirmations and reminders
Check-in/check-out notifications
Room ready alerts
Hotel service updates
Special offers and promotions (only if you opt-in)
Customer support communications
Important hotel announcements

Message frequency varies based on your reservation and interaction with our services.

OPT-OUT: You may opt out of receiving text messages at any time by:

Texting the word STOP to (877) 464-6893
Replying with the word STOP to any text message you receive from The Houze Hotel
Contacting us directly at stay@hotelhouze.com

IMPORTANT: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service and hotel operations, is permitted for the purpose of providing you with our services.

Message and data rates may apply based on your mobile carrier's plan.

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4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

4.1 Reservations and Hotel Services

Processing hotel reservations and bookings
Managing check-in and check-out procedures
Providing requested hotel services and amenities
Processing payments and maintaining billing records
Coordinating special requests and accommodations
Managing loyalty program benefits (if applicable)

4.2 Communications

Responding to inquiries and customer service requests
Sending reservation confirmations and reminders
Providing check-in instructions and room information
Sending service updates and notifications
SMS/text message communications as described in Section 3

4.3 Marketing (With Your Consent)

Sending promotional materials about hotel offers and packages
Sharing updates about hotel amenities and events
Market research and guest satisfaction surveys
You may opt out of marketing communications at any time

4.4 Legal and Compliance

Complying with legal obligations
Enforcing our terms and conditions
Protecting our rights and property
Preventing fraud and maintaining security
Health and safety compliance

4.5 Business Operations

Improving our hotel services and website
Analyzing guest preferences and booking trends
Training staff and quality assurance
Property security and safety monitoring

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5. LEGAL BASIS FOR PROCESSING

We process your personal information based on the following legal grounds:

Contract Performance: To fulfill your hotel reservation and provide services
Legitimate Interests: To operate our business, improve services, and ensure guest and property security
Legal Obligations: To comply with applicable laws and regulations
Consent: Where you have provided explicit consent (e.g., marketing communications)

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6. HOW WE SHARE YOUR INFORMATION

6.1 Service Providers and Subcontractors

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Hotel property management system providers
Payment processing companies
Online booking platforms and travel agencies
Housekeeping and maintenance contractors
SMS/text messaging service providers (Whistle Messaging)
Legal and accounting professionals
Insurance providers
Security service providers

These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

6.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal process (subpoenas, court orders)
Enforce our terms and conditions
Protect the rights, property, or safety of The Houze Hotel, our guests, or others
Investigate fraud or security issues
Comply with health and safety regulations

6.3 Business Transfers

If The Houze Hotel is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6.4 What We DON'T Share

We DO NOT:

Sell your personal information to third parties for their marketing purposes
Share your mobile phone number or SMS opt-in data with third parties for marketing purposes
Rent or trade your contact information to marketing companies

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7. INTERNATIONAL DATA TRANSFERS

Your information is primarily processed and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our service providers operate.

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8. DATA RETENTION

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Comply with legal obligations (typically 7 years for financial records)
Resolve disputes and enforce our agreements
Maintain accurate business records

Reservation-related information is typically retained for 7 years after your stay for accounting and legal compliance purposes.

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9. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

9.1 Access and Correction

Request a copy of the personal information we hold about you
Request correction of inaccurate or incomplete information

9.2 Deletion

Request deletion of your personal information (subject to legal retention requirements)

9.3 Restriction and Objection

Restrict or object to certain processing of your information
Object to direct marketing communications

9.4 Data Portability

Request transfer of your information to another service provider (where technically feasible)

9.5 Withdraw Consent

Withdraw consent for marketing communications at any time
Opt out of SMS messages by texting STOP

9.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: stay@hotelhouze.com
Phone: (877) 464-6893
Mail: 305 Michigan Ave, Detroit, MI 48226

We will respond to your request within 30 days. Please note that some requests may be subject to verification of your identity and legal limitations.

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10. SECURITY OF YOUR INFORMATION

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of sensitive data (payment information, personal details)
Secure servers and data storage
Access controls and authentication for staff
Physical security measures at the hotel property
Regular security assessments
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

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11. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

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12. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

Remember your booking preferences
Analyze website traffic and usage patterns
Improve website functionality and user experience
Enable online booking features
Deliver targeted advertising (with your consent)

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality and your ability to make online reservations.

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13. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including online travel agencies and local attractions. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

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14. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion of personal information
Right to non-discrimination for exercising CCPA rights

The Houze Hotel does not sell personal information.

To exercise your CCPA rights, contact us at stay@hotelhouze.com or (877) 464-6893.

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15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this policy indicates when it was last revised.

Material changes will be communicated through:

Email notification to guests with upcoming reservations
Prominent notice on our website
SMS notification (if you have opted in to text messages)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

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16. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

The Houze Hotel
305 Michigan Ave
Detroit, MI 48226

Phone: (877) 464-6893
Email: stay@hotelhouze.com
Website: hotelhouze.com

We are committed to resolving any privacy concerns you may have and will respond to all inquiries within a reasonable timeframe.

END OF PRIVACY POLICY

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